Grrr..Telus is making me very angry.

For my birthday, Iain bought me a lovely new phone from Telus, an LG Keybo. It's really nice, and I thought I'd be very happy with it, but I'm starting to wish I'd stuck with Bell.

I'd heard good things about Telus, and thought I'd give them a chance. Plus I like the ads: brightly coloured reptiles and meerkats bring a smile to my face.

When purchasing the phone, one of the questions I asked specifically was "Can I use Windows Messenger?" The answer was yes. They lied. Or, at least, they exaggerated.

After trying to download the damn program about 10 times (yeah, I know the definition of insanity) I finally gave up and called Customer Service. After getting dropped once and going the round of the automated system about three times, I finally got someone who knew the answer. The answer was kind of like this:

"Oh, well, the Keybo, they don’t have messenger for it just yet, it was supposed to be ready by end of August, but it isn’t out yet....I can’t give you a date, unfortunately."

And the email (which also refused to download)?

"Yes, unfortunately it is also not available yet."

And Telus Navigator, which is supposed to be available for short periods, or for a modest extra monthly fee?

"Actually, that isn’t available for the Pay and Talk."

But your website says it is.

"Unfortunately, it is not available."

So, it seems I own a phone which is supposed to have a number of very desirable features - but it doesn’t really have any of them.

So now I have to cool off and try to decide whether to go back and demand a refund, or just be patient. But I’m not happy.