Cheers to Ocean Spray. At Easter dinner, I was unhappy with the quality of a can of whole berry sauce (not enough berries!). I wrote online to the company and they replied within a couple of days, addressing my concerns, and not with a form letter. They also sent me coupons for two free replacement cans in the mail! Great reaction, and I will of course continue to buy their products.
Jeers to Hallmark.com, who I contacted about the fact that you can't purchase anything from their U.S. site without a U.S. address credit card - not even e-cards, which don't require any effort at all (they will allow the free ones to anybody, so why not accept payment for the others?). I wrote suggesting that they rethink this policy. The reply was generic and didn't address the point of my letter at all:
"Thank you for contacting Hallmark. Premium E-cards must be paid for with a credit card from a U.S. bank and with a U.S. billing address. Our free E-Cards, however, can be sent to any valid email address anywhere in the world from any valid email address anywhere in the world. We apologize for any inconvenience. Thanks,Hallmark Consumer Care"
Now, I obviously already knew this. It's why I was writing to them! This is unfortunately typical of the "customer care" you get at a lot of websites.
Guess I will keep sending free e-cards, if they don't want my money.
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1 comment:
I like the fact that you email companies. I think more people need to do this so they can be held accountable, rather than screwing people over at all times!
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