Our camera quit working this August; I thought it was case of depleted batteries, but new ones made no difference, and when I ran a test the display showed an error message. So I decided to contact the manufacturers, an American company, by email. I hoped they would tell me where to take the camera to be repaired, if it could indeed BE repaired. I went to their website, http://www.wingscapes.com/ , and wrote them a short "help!" letter.
I received a nice email back from Kim Creel, their customer service manager, and she explained that the error code meant there was a software problem, and the unit would have to be replaced. She asked for my model and serial number, so they could send me a replacement.
Now, when I sent the info off to her, I thought I'd get an email back saying "Okay, now send money". But I didn't. They just found one like it at their factory, tested it to be sure it worked, and sent it off to me. Gratis. I had the replacement camera (which they sent with new documention, bungee cords, cables, and remote control, even though I already had these things) delivered by courier to my home in less than 2 weeks!
And because I'm in Canada and sending the camera back across the border would be kind of a hassle, they said "nah, never mind returning it; enjoy your new camera". Absolutely outstanding customer service!
So if you ever plan to buy one of these cameras, don't pass on the Wingscapes because they are a little more expensive. They're worth it.
A picture of Onyx enjoying the window seat...
...and a picture of Snaps, enjoying the same spot!
3 comments:
Now that's the way you should be treated. So great to hear a positive story. And the kitties look so happy :)
It is clearly a popular spot! Both cats look great - Onyx looks much more relaxed than usual!...
In the past we bought Nikon, but there are always problems with the battery casing - the closing and locking mechanisms break easily. And we did not have much luck with customer service. So Holly's most recent camera is an Olympus.
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